Workforce Analytics
Investigate Process on User Level
Workforce Analytics within FUTUROOT focuses on the macro (process) level, analysing the collaboration between different users and their ability to execute various tasks in a process
User-Centric Analysis Instead of Activity-Centric
Workforce Analytics is more of a user-centric analysis rather than the typical activity-centric analysis visualised as process flows or maps.
Workforce Analytics is a helping hand to process owners who will be able to identify how efficiently and effectively employees perform the tasks. It also gives them the flexibility to analyse the interactions based on the number of cases and number of events in the process.
Multiple Dimensions of the User-Centric Analysis
Workforce Analytics advances the assessment of how quickly workers complete tasks inside a process, locating bottlenecks, pinpointing areas that could be improved, and analysing how employees use their time and resources to find out if they are being over– or underutilised.
Process compliance analysis is assessing how well employees follow set policies and procedures and locating any potential problem areas. Analysis of the skills and competencies of employees operating inside a process identifies areas that may require more training or support by looking at these employees’ abilities and competencies.
- You can respond to the following queries using the Workforce Analytics feature
- How big is the overall workload?
- How are individual users interacting with each other?
- Which employees or departments are performing well, and which ones need additional support or training?
- What factors are driving employee turnover, and how can we address them?
- What are the key drivers of employee satisfaction and engagement, and how can we improve them?
- How can we ensure that our workforce is adequately resourced and deployed to meet business needs?
- What skills and competencies are most important for our workforce, and how can we ensure that our employees possess them?
